The landscape of the food delivery industry has undergone a profound transformation over the past decade, presenting a compelling blueprint for forward-thinking enterprises to propel their own success.
Listen in on this session with Rafael Barbalat from Prosus Group and Judah Rosen from Watchful as they discuss market insights, the competitive landscape, and learnings that can be applied to retail, grocery, and more.
Topics covered include:
- The Evolution of Membership and Loyalty Programs: How innovative and sophisticated membership & loyalty programs can be fostered and matured
- Forecasting Future Trends in Food Delivery: Drawing Parallels for Retail, QSR, and Grocery Domains
- Navigating the Ever-Changing Terrain: Tools to Track the Competitive Landscape
Rafael Barbalat is a Principal at Prosus Group where he focuses on building the world’s leading online food delivery footprint, operating in 70+ countries around the world. Rafa leads Strategy and Investments for a global portfolio of leading food delivery companies including iFood, Delivery Hero, Swiggy, Flink, Foodics, Oda, and Sharebite. He has an MBA from Emory University and an Engineer’s Degree in Industrial Engineering from Universidade Federal do Paraná.
Judah Rosen is the VP of Customer Success at Watchful.ai. He brings 14 years of experience as a global enterprise customer success leader and manages all customer-facing teams at Watchful. As a passionate and experienced leader, Judah has built and managed high-performing, Enterprise CS teams in multiple organizations. Judah holds a Psychology degree from Yeshiva University and Masters in Industrial & Organizational Psychology from Hofstra University (with highest honors).